The who, what, where questions
Who do I contact? Office: (253)537-7781 email@example.com
of Directors OFFICERS:
President: Richard Cook
Vice President: William (Dan) Watson
Treasurer: Mike Craig
Secretary-Manager: Darryl Scott
UTILITY BILLING ADJUSTMENT
Click Here for Word Document
Click Here for Adobe PDF Form
on-line with e-Pay
||Read your meter and pictures of meter / backflow
What are the
business hours for billing questions?
Friday, from 8:00 AM until 5 PM (closed on Holidays and weekends). Night Drop,
owns Summit Water?
owners in the franchised service area of Pierce County that is in the general
Summit/Waller area who have chosen to use the services of the corporation. It is
a Not-for Profit corporation, "Group A" water system. The corporation
is governed by the articles of incorporation and the By-Laws of the corporation.
|Methods for making payments
making payment for water service?
Payments may be
made in person at the Summit Water office, or by cash, check or money order in
the self-addressed return envelope with your statement, that you can drop in the
mail. In addition, for your convenience, you may also drop your payment in the
drop box at the entrance to our office, or at Summit Trading Supermarket at
104th and Canyon Road.
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direct payment from my bank?
Yes, ACH payment
from your bank may be applied for in Summit Water's office.
credit card payment?
Yes, major credit
card payment, (Visa, Mastercard) can be used in the office with ID
proof for the card.
What is a UNIT
on my bill?
One (1) unit is
100 cubic feet, which is 748 gallons. I.E. one cubic foot is 7.48 gallons. If
you are looking at your meter, one revolution of the sweep hand (looks like a
second hand on a clock) is one cubic foot or 7.48 gallons.
Do you bill
monthly for water service?
small commercial class customers are billed every two months (bi-monthly).
Larger commercial and irrigation customers are billed monthly.
What are the
charges for water service?
charged based on the class of customer, the meter size, and the amount of water
measured through the meter (Go to the "Doing Business with Summit" and
then to the "Rates & Billing" web page for details.
Why is the
property owner responsible for the billing on a water service?
The services of
Summit Water, to be in compliance with IRS regulations, are only provided to its
members. Summit will send a bill to the tenant or occupant of a members property
as a convenience to the member. We do not take deposits toward a water service
bill. The by-laws of the Company state it is the member's responsibility for all
services provide and for damage caused by the occupant of a property.
Water bill tenants?
Summit will bill
the service address or the member, based upon a request by the member. A change
on the account may only occur at a request by the member. The member is still
responsible for the bill.
charges for Residential, Commercial and Irrigation connections:
fee charge is $7.00
for Interrupted Service for Non Payment:
A service shut
off for non payment on a delinquent water bill will be charged $35.00.
my shut-off valve?
You may not have
one, not all homes do. If you have one it may be located, in the garage, or
directly outside the house (possibly buried inline with your outside hose faucet
and the meter box. It could also be located in the
basement or a hallway closet. We hope you are checking ahead of time and not
during an emergency!
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In the eastern
part of the U.S. the meter is located in the basement. Where is my meter
It varies. Most
of the time it is in line with an outside hose bib. Normally it is located about
3 feet inside the property from the right-of-way line. Sometimes they are
installed on easements next to the property. Our weather does not get
that cold that the meter must be located indoors. We do not open the meter box
if the temperature gets below freezing for any period of time.
I want to know
how much water I use in a day, how do I read my meter?
The meters are
digital. Just read them left to right. Read all the same colored numbers and
you'll have the read. Some are three digit reads and some are four digit reads.
There is also a sweep hand, and one time around is equal to 7.48 gallons. The
small triangular hand is know as a "leak" or flow detector, and will
move even for a minute volume of water flow.
Can I turn the
water off at the meter, I need to change my faucet valve?
will do it for you since the shut off valve is ours. Presently we
do not charge for this service during our regular business hours. You should
have a shut-off valve between the meter and your faucet valve. Please give us a
call for assistance.
How do I check
for a leak?
Turn off all
water connections inside and outside the house. Check for any flow in the toilet
bowl. Then go out to the water meter and check to see if the "leak"
flow detector is rotating (usually a small triangular shaped hand or pointer).
If it is rotating slowly, you may have a small leak. If it is rotating fast,
then go to the next step. Look at the sweep hand, is moving? If it is you may
have a leak. If it is moving constantly, you can place something as a reference,
or just pick a spot on the outside dial, and time with a watch that shows
"seconds", and time how long it takes to do a few revolutions. One
revolution is equal to 7.48 gallons. Hint, if it starts and stops over a period
of time, it just may be the toilet flapper. We have dye tablets here at the
office, that you may have.
You left a
note that suggests I may have a leak. I don't know of anything that is leaking.
Where do I start?
We can check for
you at the meter when someone is present at the home or business. If you want to
look for yourself, Go to the section on HOW do I check for a leak.
I can hear
water running in the house, but I don't see any leak, what's the problem?
Check your toilet
tank flapper valve. The material used for the flapper on some toilets gets soft
and changes shape, allowing the water to seep slowly into the bowl. The noise
may be caused by the slow flow through the tank refill valve. Check the
"leak" flow detector on your water meter.
I must have my
water shut off out at the road, and the office is closed. Now what can I
Please give us a
call at 537-7781, listen to the menu for the number of the on call person for
after hours, weekends and holidays.
My pipes are
making a banging noise that I haven't heard. Did you do something?
It could be that
the expansion risers (hammer arresters) on the pipes going to the fixture have
filled with water over time. When a valve is operated quickly, such as a lever
type faucet, a dishwasher or washing machine solenoid valve, then "water
hammer" or a shockwave is setup and moves the pipes. If we have replaced
the service during a water main replacement project, or a service replacement
and there was not a check valve at the meter, then there could be the banging
noise. All residences, by plumbing code, must have a pressure tank located on
the cold water side of the hot water tank. The problem could be ours. Give us a
call and we can check our system first. You can check the items we have
mentioned above, prior to calling us, so that we can try and trace the problem
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required by Summit Water if I want to install an irrigation system in my yard?
Summit Water does
not require a permit, but you must file with Summit Water a certified backflow
The backflow assembly must be installed according to the policies of
Summit Water. See policy
6.19 for existing services.
There may be permits required by the
Pierce County Buildings Division.
What are the
business hours for new construction or project questions?
hours are 8:00AM to 4:30PM, Monday through Friday. There is voice mail, fax and
e-mail for after hours.
Who do I
contact if I want to dig on my property, and it is out near the roadway or near
a property line?
the Utilities Underground Location Center at 1-800-424-5555.
Other utilities are buried on your property besides water so it is a
good idea to always call this number to just be sure. If you damage a
utility you could be responsible for the repairs.
Where do we
get our water?
We have a series
of wells that draw water from underground aquifers located in the
Clover-Chambers and Puyallup River basins.
We have nine wells located in our
service area. All the wells are classified by the Department of Ecology as
How much water
can go through my meter?
It varies, most
meters for residential properties are 5/8" depending on the available
pressure, the size and length of pipe from the meter to where you are using the
water, the flow at the meter may be between 10 and 20 gallons per minute (gpm).
We can perform a flow test at the meter if it appears that insufficient flow
Where do I
find out what is in the water?
We add chlorine
and sodium hydroxide (caustic soda) as directed by the EPA, through the State of
Washington Department of Health. There are other minerals, and contaminants
which are both regulated and unregulated by the EPA and the State. The
information is available in the CCR, and on file in the office of Summit Water
and also filed by the testing laboratory directly with the EPA and State for
testing required by the regulators.
the tests for water quality and how often?
We take water
samples from 29 sites from representative points throughout the distribution
system daily and weekly for chlorine residuals, and pH adjustment.
also 15 samples taken each month to test for bacteria that are tested at an
In addition there are a number of test taken annually or
within a designated 3- year period for various mineral, and chemical compounds.
Further information is available at the EPA and DOH websites.
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What is my
water pressure, and is it always the same?
It varies. If you
are near our storage tanks, the pressure will be between 45 and 55 psi. As you
move do toward the Puyallup Valley, the pressure rises, and may range from 45 to
110 psi. The minimum pressure allowed by DOH. is 30 psi, unless there is fire
flow condition, then it must be a positive pressure.
Pressure reduction valves (PRV's)
are required on new construction or on the rebuild of water services by the
owner, in a large part of our service area.
Contact the office for additional
are added to the water?
Chlorine is added
to our water at .3 ppm (parts per million). The minimum amount allowed by the
EPA is .2 ppm. The chlorine is added for the protection of the drinking water if
the water main is broken or the water system was to lose pressure and foreign
materials were to get into the water main. Sodium Hydroxide (caustic soda) is
added and changes the pH (Acidity) of the water to a range between 7.4 - 8.2 pH.
This is at the direction of the EPA with the intent to reduce the level copper
and lead that is leached from the household plumbing. No Fluoride added to the
pH adjustment & Fluoride of your Water
mg/l or ppm?
The abbreviation mg/l
stands for milligrams per liter. In metric units this is the weight of a
chemical (chlorine or fluoride as an example) dissolved in liter of water.
liter of water weighs 1 million milligrams; i.e. (ppm – parts per million)
Note: Part per million; One part per million is the equivalent
of ½ of a dissolved aspirin tablet in a full bathtub of water (approximately 50
& Water is directed by the language in the mandate document they entered
into with the TPCHD, to maintain a 1.0 mg/l as the target level for fluoride in
their water. 0.8 mg/l is the minimum they may have in their water system.
The USEPA guidelines for fluoride require special notifications:
· Within 12 months, after it is discovered, if the
level exceeds 2.0 mg/l.
· Within 30 days, after it is discovered, if the level
exceeds 4.0 mg/l.
TAP WATER FILTRATION SYSTEMS
If you are
considering installing a water filtration system, whether a counter-top type, an
under the counter five-stage or for the entire service, there are several items
to consider. It will pay to research the features of the products available for
the contaminants, if present, they reduce, and the chemicals that have been
added, or may be added in the future by Summit. We presently are in a
“non-detectible” status in the contaminants tested for as directed by the
EPA. We currently add chlorine and sodium hydroxide (caustic soda). We may be
required to add fluoride in January 2004.
Other subjects that are critical to address are the volume per min or hour you
will require, what is the pressure range for best operation (you may need to
install pressure regulation). To reduce the waste of water you must know how
much water, per 1000 gallons of filtered water, is required for
rinsing/cleaning. This state has not adopted the operational rules, as some
states have, for filters at this time.
To assist you the following is the typical water characteristic for our well
water. The specific information was taken from one of our largest production
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The Lead and Copper are at the well output,
Leaching from household plumbing increases the copper level, and the 90th
percentile for residence on our system is approximately .7mg/l.
The Sodium level is higher at the water tap and could approach 20mg/l because we
are required to raise the pH level of the water and reduce Lead and Copper
leaching in the household.
The pH is maintained at a nominal level of 7.4 at the Well yard locations. The
range at the household may range from a pH of 7.2 to 7.8, depending on the
location and season.
the information in other pages of the website which may address questions you
may have on pressure regulation, expansion tank required since 1990 by Pierce
County, and on cross-connection (backflow prevention requirements).
How do I find
out if a backflow assembly is approved or not?
The State of
Washington Department of Health annually publishes a listing of the approved
backflow assemblies. We have summarized those that are most commonly used for
residential and commercial use. Your installer should have an current list. The
certified tester will also have the listing, and also what assemblies may be
repaired or must
be replaced if the assembly fails the test. Go to Summit
Backflow Assembly Summary Sheet.
Double Check Backflow
Pressure Backflow Prevention
is my toilet turning a gray or pink color?
the water have a tendency to discolor things such as toilet bowls because
water sits in them for long periods of time. There is manganese and iron
in the water that is pumped from the wells. The addition of chlorine
causes the minerals to precipitate from the water when it stands for a
short period of time. Also there is a chemical reaction on the flapper in
some toilets, and an increase in the amount of precipitation that may
occur due to some of the toilet cleaner inserts that you purchase and
place in the toilet tank. The level of the staining may differ for
different materials and manufacturing process used in the construction of
the toilet fixture.
do you flush water out onto the ground, isn't there a shortage of water?
the water system for a number of reasons, including the removal of
material that is deposited from pumping the wells, naturally developing
growths in the water mains, and freshening the water after periods of low
usage. We limit the amount of flushing because of the shortage of water
anything happen if I use water when you are flushing the water main?
No, but you
will notice a drop in pressure, If you know we are flushing, then it is
best not to use water since it is possible to draw some of the material
that we are attempting to flush out of the water main to be flushed into
your water pipes and strainers. There are screens in the meter service,
but they do not catch the small materials. If we are flushing due to a
water main repair, or the addition of new water main facilities, we
attempt to shut-off the services in the area.
I fill my swimming pool from a hydrant?
statute, hydrants are to be operated for water system maintenance and for
fire protection purposes only. Any other use is a violation of purpose and
the member who¹s property benefited from such use shall be penalized.
This can include termination of water service to the property. See policy
should I have a "pressure Tank"?
tank protect the household plumbing and fixtures from pressure surges that
may occur due to the sudden shutting off of water by solenoid valve
operation such as dishwashers, washing machines, lever operated faucets,
or the rapid closing of a valve or hydrant out on the water distribution
system. They have been required by the Pierce County Plumbing Code since
the early 1990s..
PIPES ARE THOSE?:
Water is a membership owned company. Summit Water is responsible for the
water mains and infrastructure which provide potable water to the water
meter. The responsibility for Summit Water ends at the meter. Most of the
infrastructure is located in the Pierce County Right-of-Way. A small
percentage of the infrastructure is installed on easements on private
property outside of the Pierce County Right-of-Way.
pipe downstream of the meter is the responsibility of the property owner.
A back flow assembly is required to be installed on all new water services
and any water service which is upgrading the pipes from the meter, or a
change of use inside the residence or commercial property. Eventually
every service tap on the Summit Water infrastructure will be protected by
the installation of back flow assemblies. These back flow assemblies are
the responsibility of the property owner to maintain and test annually.
Also provide the results of the annual test to the Summit Water office.
connection to the service is permitted between the downstream (user's),
side of the meter and the input side of the back flow assembly.
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